LBJ Consultants provides specialist HR and employment law support to hospitality businesses across Scotland, including pubs, hotels, cafés, restaurants, bars, and leisure venues. We understand the fast‑paced, people‑focused nature of the hospitality sector and the employment challenges that come with it.
Our role is to help hospitality employers manage staff fairly, consistently, and in line with UK employment legislation, while recognising the practical realities of shift work, high staff turnover, seasonal demand, and customer‑facing environments.
Supporting Hospitality Employers in Scotland
Hospitality businesses face unique employment risks. Issues such as short‑notice absence, timekeeping, conduct at work, customer complaints, performance concerns, and dismissal decisions often need to be handled quickly — but still fairly and lawfully.
Without clear policies, contracts, and guidance, minor issues can escalate into grievances, ACAS early conciliation, or employment tribunal claims. LBJ Consultants helps you take the right steps at the right time, reducing disruption to your business and protecting your management team.
What LBJ Consultants Provides to Hospitality Businesses
- Fully compliant, bespoke employment policies tailored to hospitality environments, including absence management, disciplinary procedures, grievance procedures, and conduct standards.
- Bespoke contracts of employment suited to hospitality roles, including variable hours, part‑time, seasonal, and casual workers.
- Bespoke letters for disciplinaries, grievances, investigations, capability, sickness absence, and dismissal processes.
- Practical HR and employment law advice for day‑to‑day people management in pubs, hotels, cafés, and restaurants.
- Support with ACAS early conciliation and employment tribunal administration where required.
Key Hospitality Employment Issues We Help With
- Managing short‑notice sickness and unauthorised absence.
- Performance and conduct issues in customer‑facing roles.
- Fair disciplinary and grievance procedures.
- Managing probation periods and high staff turnover.
- Handling dismissals fairly and reducing tribunal risk.
- Supporting managers with investigations and documentation.
Practical, Compliant Advice That Fits Hospitality
We provide clear, practical advice that reflects how hospitality businesses actually operate. Our guidance is designed to help you demonstrate reasonableness, consistency, and compliance — key factors considered by employment tribunals.
Where advice is provided in line with the terms of your employment insurance policy, we ensure guidance aligns with policy requirements, subject to the policy’s terms, conditions, and eligibility.
If the Worst Happens
If an employment dispute progresses beyond internal procedures, LBJ Consultants can support you through ACAS early conciliation and assist with employment tribunal paperwork. We help prepare information accurately and on time, reducing stress and administrative burden for hospitality operators.
Our aim is to take the worry and strain away from you, allowing you to focus on delivering great service and growing your hospitality business.
Why HR Support Matters in Hospitality
Many employment tribunal claims in the hospitality sector arise not from deliberate wrongdoing, but from inconsistent processes, lack of documentation, or rushed decisions made under pressure.
Having access to specialist HR and employment law support can help prevent issues escalating unnecessarily and provide reassurance when difficult decisions need to be made.
The question for hospitality businesses is simple: can you afford the time, cost, and disruption of managing employment disputes alone?
Contact LBJ Consultants
If you run a pub, hotel, café, restaurant, or hospitality venue in Scotland and need support with employment policies, contracts, HR advice, or managing a workplace issue, LBJ Consultants is here to help.
Contact us 0n 07984 568523 to discuss how we can support your hospitality business with clear, compliant, and practical HR and employment law advice.
Important Information
This document provides general information only and does not constitute legal advice. Employment law advice is provided based on the specific circumstances of each case. Any support linked to employment insurance is subject to policy terms, conditions, and eligibility.
